The Mobile Answer
If your field service professionals are critical to driving your customer engagements then the right tools can deliver massive returns from:
- Improved customer service
- Increased operational efficiency
- Consistent working practices
- Procedural health & safety administration
- Real-time exception notification
- Staff performance management
Answer’s professional field service solution is designed to adopt your business practices and procedures to enhance your competitive advantage. Importantly, Answer delivers your back-office to your field workforce and allows you to take control of service improvement.
Inspections & Reporting
Our inspection and reporting tools have been specifically designed to increase efficiencies for field based inspection engineers, surveyors and other industry operatives who are required to record accurate site information and relay it to a central office or client for insurance or regulatory purposes.
We have designed intelligent tools and customised processes in order to significantly increase the speed at which regulatory documentation can be completed.
All our systems are supported by our Management Dashboard allowing information to be processed and distributed simply and quickly.
The tools include the added support for communication between the office and field based team with the option of video conferencing, SMS, email and in App alerts.
Our whole solution interacts in realtime via our unique Application Cloud, bringing your business all the benefits of cloud computing whilst leveraging strong security in our 'Private' environment.
Common Phrase Dictionary
The 'Common Phrase Dictionary' speeds up form completion by recognising repeated patterns of text input. Any regularly used word, phrase, sentence or even paragraph is automatically recorded in the Dictionary and stored for future use. In just the same way predictive text works on your mobile phone, our system prompts these phrases for selection as letters are typed thereby speeding up data input and form completion. This facility is not limited to individual devices but recorded to a central database and made available to all operatives giving you your own Business Language Dictionary that expands automaticlly.
Businesses thrive and survive as a result of good internal knowledge and an understanding of how people, operations and the overall business are functioning. Consolidation and information management are the keys to interpreting and acting on this gathered knowledge which, in turn, can lead to the identification of potential efficiency improvements, procedural planning for business direction and other future-proofing strategies. The systems we put in place for this process do not rely on standard formatting templates but are tailored to each individual client and their unique requirements.
By providing multiple communication options our system can keep you in touch with both internal staff and field based employees quickly and easily. Directed from a single dashboard at base you can leverage email, SMS/text messaging, video calling/conferencing and internal alerts to one, several or all of your field based employees whilst also being able to respond proactively and quickly to any business/operational directive.
We make full use of the GPS capabilities inherent in handheld or tablet devices by building into our systems navigation and location tools. These tools facilitate route planning and tracking, can help maximise mileage and fuel efficiency and enable central office to manage company logistics with all relevant information at their fingertips.
All industries have a responsibility to safeguard the health and well being of their employees. This can be particularly difficult with many field operatives working alone in potentially hazardous environments or situations. Our Lone Worker Service allows an employee to check in a start and finish time for a particular task which will lead to an alert at base if they do not mark the task completed in the suggested time. A follow up procedure can check the status of the field operative with appropriate action being taken where necessary.